Upgrade your guest journey — one email at a time.
A full set of beautifully written, conversion-optimised email templates covering every stage of the guest experience — from booking to post-stay review.
Save time, sound polished, and turn every email into a moment of connection.
What’s Inside
10 fully written, editable email templates, including:
Booking confirmation
Pre-arrival welcome
Local area guide + recommendations
Upsell or in-stay offer
Arrival day message
Mid-stay check-in
Pre-checkout reminder
Thank you + review request
Follow-up with direct booking incentive
Re-engagement for past guests
Tone of Voice Adaptation Guide
Customisation tips to help your emails reflect your unique brand personality.
Automation Tips & Setup Guide
Step-by-step walkthroughs for Mailchimp and MailerLite — including suggested sending schedules and subject lines.
Why it works
Most boutique stays deliver an exceptional in-person experience — but fall short on the digital touchpoints.
This kit fills that gap, helping you build trust, reinforce your brand, and drive more loyalty and revenue through the inbox.
No blank screens. No guesswork. Just beautifully written emails that guide your guests through every step of their stay.
Who’s It For?
This kit is made for boutique hotels, guesthouses, and premium rental hosts who want to streamline their guest communications without sacrificing quality. It’s especially valuable for hosts who are tired of repeating the same information manually, property managers looking to increase referrals and repeat bookings, and owners who want their brand to feel consistent from email to check-in.
How To Use It
Download the full template kit and implementation guide:
Tailor the tone of each email using the customisation notes — or use them as-is
Upload to your email platform and automate your guest comms
Deliver a five-star digital guest experience — effortlessly
FAQs
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Not necessarily — we provide simple setup instructions for Mailchimp and MailerLite. If you’re just starting out, we guide you from scratch.
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Yes — each template includes tone-of-voice notes and suggested variations. You can edit in minutes.
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No — it’s ideal for holiday cottages, boutique B&Bs, and short-term rentals too.
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If your PMS supports email automation (or integrates with email tools), you can plug the templates straight in. If not, you can use manual scheduling or Zapier integrations.
